Privacy Policy

Privacy Policy Electrx Electricians Last updated: March 2026

1. About This Policy

Electrx Electricians is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you engage with our services, visit our website at electrx.com.au, or contact us by phone or email.

By using our services or website, you consent to the practices described in this policy.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our electrical services and conduct our business. This may include:

Your name, address, phone number, and email address
Property address and details relevant to the work requested
Payment and billing information
Job history and service records
Communications with us (including emails, phone calls, and messages)
Information you provide when requesting a quote, booking a job, or leaving a review

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you contact us by phone, email, or via our website contact form
When you request a quote or book a service
Through our website (including cookies and analytics tools — see section 8)
From third-party platforms such as Google (for reviews) or job management software
Via referrals from other customers or trades

4. Why We Collect and Use Personal Information

We use your personal information to:

Provide, schedule, and manage electrical services
Communicate with you about quotes, jobs, and follow-ups
Process payments and maintain business records
Meet our legal and compliance obligations under Victorian and Commonwealth law
Improve the quality of our services and customer experience
Send you service reminders or relevant updates (you can opt out at any time)

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Our subcontractors or tradespeople, where necessary to complete your job
Software and cloud service providers (e.g., job management, accounting, or communication tools) who are bound by confidentiality obligations
Payment processors for billing purposes
Government or regulatory bodies where required by law (e.g., Energy Safe Victoria, WorkSafe Victoria)
Our insurer or legal advisors where required

Where we disclose information to overseas recipients, we take reasonable steps to ensure the recipient handles it in accordance with the APPs.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your information may be stored in cloud-based systems (including Google Workspace and job management platforms). Where possible, these systems are operated by providers with recognised data security certifications.

When personal information is no longer needed for the purpose for which it was collected, we take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.

7. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Ask us to correct information that is inaccurate, out of date, or incomplete

To make a request, please contact us using the details in section 10. We will respond within a reasonable timeframe (generally within 30 days). In most cases, access and correction are free of charge.

We may decline access in limited circumstances permitted by the Privacy Act — for example, where granting access would be unlawful or would unreasonably affect someone else’s privacy. If we decline, we will explain why in writing.

8. Our Website and Cookies

Our website (electrx.com.au) may use cookies and analytics tools (including Google Analytics) to understand how visitors use the site. This data is collected in aggregate and is generally not linked to individuals.

You can disable cookies through your browser settings, though this may affect your experience on our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Complaints

If you believe we have interfered with your privacy or mishandled your personal information, please contact us first using the details in section 10. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):